Engage with customers on any channel or device
CREATE EFFORTLESS SUPPORT EXPERIENCES
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
LEVERAGE ARTIFICIAL INTELLIGENCE THROUGH VIRTUAL AGENTS
Automate resolution and free up agents for high-value interactions with Dynamics 365 Customer Service. Built on the most powerful artificial intelligence framework in the market, service bots are smart, fast, and always available.
RESOLVE ISSUES WITH PREDICTIVE CARE
Keep customers happy by avoiding service and support issues. Dynamics 365 Customer Service allows you to analyse data from
Deliver fast, personalised service and support
GUIDE AGENTS TO OPTIMAL OUTCOMES
Intelligent automation in Dynamics 365 Customer Service dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
PERSONALISE SERVICE WITH A COMPLETE CUSTOMER VIEW
Deliver value at every touchpoint. A 360-degree view of each customer’s journey available in Dynamics 365 Customer Service enables agents to anticipate needs and personalise every interaction.
EMPOWER AGENTS WITH ARTIFICIAL INTELLIGENCE
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Learn from every interaction
LEARN FROM CUSTOMERS & TURN INSIGHTS INTO ACTIONS
Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening. Plus improve service delivery through targeted analysis of contact centre operations and business-critical data. Dynamics 365 Customer Service promotes optimal behaviour with individual games and team competition.
SPEED ONBOARDING AND ADOPTION
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available in Dynamics 365 Customer Service.
ENABLE AN AGILE SUPPORT MODEL
Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
Innovate with a modern and adaptable platform
ADAPT FAST & DRIVE INNOVATION
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps. Plus transform your customer interactions with deep insights provided by Dynamics 365 Customer Service artificial intelligence that guide your teams to the right business outcomes.
UNIFY YOUR SERVICE ENVIRONMENT
Automate processes across Dynamics 365 Customer Service, the Dynamics 365 stack applications and third-party systems for better engagement experiences.
INVEST WITH CONFIDENCE
Rely on Dynamics 365 Customer Service and the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure. And trust our state-of-the-art datacentres to safeguard your data.