IT'S THE EXPERIENCE THAT SELLS
Customer experience (CX) is the link between people and products. It's what connects every customer moment, from the first interaction to the latest purchase. Companies that get CX right outperform their peers on a number of important dimensions, including customer loyalty (+17%) and revenues (+11%).
Is your CX worth coming back for? Great customer experience goes far beyond a single touchpoint or campaign. It starts with a holistic strategy that includes UX design, data and analytics, e-commerce and innovative platforms. Your people also need to be enabled with the right workplace tools and capabilities to engage seamlessly with your customers.
That’s where Calitech Solutions excels. We help you design exceptional experiences to make your customers feel inspired, cared for and confident.
Design CX to benefit customers - and your company
Are you leaving money on the table? Research from Sitecore found that for every $1 spent on developing CX strategy, organisations see a $3 return. If your CX could be better, then you’re not alone. In our research, 95% of executives said that aspects of their customer experience are in critical need of improvement.
We partner with clients worldwide to create rich, connected, personalised and engaging customer experiences that boost customer loyalty and confidence. Our
customer experience expertise will help you achieve:
• A comprehensive CX strategy aligned with your company’s overall business strategy
• Channel management for intuitive and seamless multichannel experiences
• Strong advocacy and followership – online and offline
• Year-on-year leaps in customer satisfaction
• Strong brand loyalty
• Sales and revenue growth
• Lower cost of customer acquisition
• Best-in-class customer journeys and touchpoints
• Improved productivity through better internal processes and technology
