Optimise your resources

EMPOWERED AUTOMATED SCHEDULING

Improve profitability with Dynamics 365 Field Service by automatically scheduling the

technician with the right job skills and best location to fit in more appointments per day.

Manage resource assignments across multiple work orders using an interactive,

drag-and-drop schedule board.

STREAMLINE INVENTORY MANAGEMENT

Synchronise and track inventory down to the truck level with real-time visibility and

intelligent forecasting to increase first-time fix rates.

Make technicians more effective

ENSURE PRODUCTIVE ON TIME APPOINTMENTS

Keep technicians on time with the best route, turn-by-turn directions, and work order

details and full back office information that can be updated in real-time on any device

in Dynamics 365 Field Service. Improve outcomes and efficiency with access to

leading-edge technologies such as mixed reality headsets to offer technicians

hands-free guidance and to optimise the deployment of skilled assets

SHARE CUSTOMER INFORMATION

Get a 360-degree view of customer preferences and history with personalised

step-by-step instructions to reliably track and complete the task at hand.

Drive better outcomes with IoT

GAIN INSIGHT AND INTELLIGENCE

Harness the power of IoT to detect and diagnose problems before customers become

aware of an issue with Dynamics 365 Field Service.

AUTOMATE WORK ORDER CREATION

Automatically create work orders, and schedule and dispatch technicians with

relevant customer information on their devices.

TRANSFORM SERVICE WITH PREDICTIVE MAINTENANCE

Move from costly scheduled maintenance plans to just-in-time predictive maintenance

in Dynamics 365 Field Service and repair, clean, or replace parts only when needed.

Engage with your customers

BUILD CUSTOMER TRUST

Engage customers proactively to increase transparency and trust by seamlessly

sharing quote, contract, and scheduling information in Dynamics 365 Field Service.

CREATE EFFORTLESS SERVICE EXPERIENCES

Make it easy for customers to keep track of service activities and self-schedule

appointments with a customer portal.

COMMUNICATE PROACTIVELY

Provide your customers with real-time technician location tracking and automated

voice and text appointment reminders so they know when to expect service.

Innovate with a modern and adaptable platform

INNOVATE & ADAPT QUICKLY

Transform your customer interactions and critical decision making with deep insights

powered by AI in Dynamics 365 Field Service. Plus accelerate time to market and

adapt the application to your needs with no-code visual editors and tools that make

it easy to build and deploy web and mobile apps.

UNIFY YOUR SERVICE ENVIRONMENT

Automate processes across Dynamics 365 Field Service, other Dynamics 365

applications and third-party systems for better engagement experiences.

INVEST WITH CONFIDENCE

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating

a global infrastructure and trust our state-of-the-art datacentres to safeguard your data.